Privacy Policy

1. What We Collect

• Account information: name, email, password (hashed), date of birth (where required for verification).
• LinkedIn data: connection data, profile data, and messaging activity accessed through your authorized LinkedIn integration.
• Discovery and enrichment data: profile and contact information (including email addresses, where available) surfaced through our discovery and enrichment features.
• Message content: outreach messages and replies sent and received through the platform.
• Payment information: processed by our payment provider; we do not store full card details.
• Usage data: how you interact with Nexara, for support and product improvement purposes.

2. How We Use Your Data

We use your data only to operate the campaigns and features you create and use - discovery, message drafting, delivery, reply handling, account management, and billing. We do not use your data for any secondary purpose, including training external AI models on your specific data, building a separate contact database independent of your account, or cross-user analytics tied to identifiable individuals, without separately notifying you.

3. Third-Party Processing

We work with a limited set of service providers to operate Nexara, including:

• AI language processing providers, for message drafting
• LinkedIn integration and automation infrastructure providers
• Contact enrichment providers
• Payment processing providers
• Email delivery providers
• Database and hosting infrastructure providers

These providers process data solely to help us deliver the service and are bound by their own confidentiality and security obligations.

4. We Do Not Sell Your Data

Nexara does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes.

5. Data Security

We use reasonable technical and administrative measures to protect your data, including access controls limiting internal access to what's needed for support, billing, and abuse investigation. If a data security incident affects your information, we will notify you without undue delay.

6. Data Retention and Deletion

If you delete your account, you may reactivate it with all data intact for up to 20 days. If not reactivated, your account and associated data will be permanently deleted from our systems within 30 days of your original deletion request. Once permanently deleted, data cannot be recovered.

7. Your Rights

You may request access to, correction of, or deletion of your personal data at any time by contacting support@nikarva.com.

8. International Users

Nexara is offered to users globally. All data is processed and stored in the United States, regardless of where you access the service from. By using Nexara, you consent to this transfer and processing.

9. Children's Privacy

Nexara is not intended for anyone under 18. We do not knowingly collect data from anyone under this age.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by an updated "Last updated" date at the top of this page.